Last updated: October 10, 2026

Thank you for shopping with It's My Christmas!

We are committed to providing a reliable and convenient shopping experience, from placing your order to receiving your products.

This Shipping Policy explains how we process, ship, and deliver orders placed through our website, https://itsmychristmas.com.

1. Shipping Destinations

It's My Christmas ships to destinations supported by our checkout system.

Shipping availability is determined by the delivery address entered during checkout.

If your address is eligible and a shipping option is displayed, you can proceed with your purchase.

We reserve the right to restrict shipping to certain locations when necessary due to carrier limitations, product restrictions, or applicable regulations.

If we are unable to fulfill an accepted order because of shipping restrictions, we will contact you and arrange an appropriate resolution, including a refund where applicable.

2. Order Processing and Delivery Times

We aim to process and dispatch orders as efficiently as possible.

Order processing and estimated delivery times may vary depending on:

• Product availability

• Shipping destination

• Selected shipping method

• Carrier operations

• Seasonal demand

• Public holidays and weather conditions

Estimated delivery information may be provided on product pages, during checkout, or in your order confirmation.

Please note that estimated delivery dates are not guaranteed unless expressly stated.

During busy holiday periods, carrier disruptions, or other unforeseen circumstances, orders may take longer to arrive.

If we cannot ship your order within the promised timeframe, we will notify you and provide the options required by applicable law, including the opportunity to cancel and receive a refund.

3. Shipping Charges

Shipping fees are calculated and displayed during checkout before payment is completed.

Charges may vary depending on:

• Delivery location

• Product weight and dimensions

• Package size

• Selected shipping service

• Applicable shipping promotions

Any shipping discounts or free shipping offers will be displayed where applicable.

Customers can review shipping charges before confirming their purchase.

4. Order Confirmation and Tracking

After successfully placing an order, you will receive an order confirmation at the email address provided during checkout.

When your order has been shipped, we will send a shipping confirmation with tracking information, where available.

Please note:

• Tracking details may take some time to become active after dispatch.

• Carrier updates may not appear immediately.

• Tracking availability depends on the shipping service used.

Customers can use their tracking information to follow the progress of their deliveries.

If you experience difficulties accessing tracking information, please contact us at sales@itsmychristmas.com.

5. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing accurate and complete shipping information during checkout.

Please review your delivery address carefully before submitting your order.

If you notice an error, contact us immediately at sales@itsmychristmas.com, including your order number and correct delivery details.

We will make reasonable efforts to update the information before dispatch.

However:

• Address changes cannot be guaranteed after an order has been processed or shipped.

• Carriers may be unable to redirect packages already in transit.

• Additional shipping charges may apply when a parcel is returned because of an incorrect or incomplete address supplied by the customer.

We will review returned or undeliverable packages individually and assist with redelivery or other appropriate arrangements.

6. Multiple Packages and Separate Deliveries

Some orders may contain products that are shipped separately.

This may occur because of product availability, packaging requirements, or fulfillment arrangements.

If your order is shipped in multiple packages:

• Packages may arrive on different dates.

• Separate tracking information may be provided when available.

• Receiving one package does not necessarily mean the entire order has been delivered.

If you believe part of your order is missing, please contact our customer support team before assuming the delivery is complete.

7. Delayed Deliveries

Although we aim to provide a reliable delivery experience, shipping delays may occasionally occur.

Possible causes include:

• Severe weather conditions

• Carrier disruptions

• High seasonal shipping volumes

• Public holidays

• Transportation issues

• Customs clearance

• Other circumstances outside our reasonable control

If your order is delayed, please review your tracking information for the latest available updates.

If the delay is significant or you require assistance, please email sales@itsmychristmas.com with your order number.

We will review the situation and work toward an appropriate resolution.

Where legally required, customers will be given the option to consent to a shipping delay or cancel the affected order and receive a refund.

8. Lost or Missing Packages

If your tracking information shows that your package has been delivered but you cannot locate it, we recommend checking:

• Your mailbox or designated delivery location

• Other entrances or secure delivery areas

• Any delivery instructions or photographs provided by the carrier

• Whether another household member accepted the package

If your package is still missing, contact us at sales@itsmychristmas.com.

Please include your full name, order number, and any relevant tracking information.

We will investigate the issue and, where appropriate, coordinate with the shipping carrier.

Depending on the circumstances and applicable consumer protection laws, we may arrange a replacement, refund, or another suitable resolution.

9. Damaged or Incorrect Deliveries

We want your purchases to arrive in the expected condition.

If an item arrives damaged, defective, or different from what you ordered, please notify us promptly.

Email sales@itsmychristmas.com and include:

• Your order number

• A description of the issue

• Clear photographs of the affected product

• Photographs of the packaging, where relevant

We will review your request and provide an appropriate resolution under our Refund & Return Policy and applicable law.

Where a return is required due to our error or a defective product, reasonable return shipping costs will be covered when appropriate.

10. International Shipping and Customs

Where international shipping is available, orders may be subject to import duties, customs taxes, or additional fees imposed by the destination country.

Unless otherwise stated during checkout, customers are responsible for applicable import-related charges.

These charges are determined by the relevant authorities and may vary by destination.

Customs clearance procedures may occasionally delay delivery.

Customers are responsible for providing accurate shipping information and any additional information reasonably required for customs processing.

11. Order Cancellations

If you need to cancel an order, please contact us as soon as possible at sales@itsmychristmas.com.

We will make reasonable efforts to accommodate cancellation requests before processing or dispatch.

Once an order has shipped, cancellation may no longer be possible.

After delivery, eligible items can be returned according to our 30-day Refund & Return Policy.

If an order is successfully canceled before shipment, any applicable refund will be issued to the original payment method.

This section does not restrict cancellation or refund rights provided by applicable law.

12. Returns and Refunds

For information about returning products, requesting exchanges, reporting defective items, or receiving refunds, please refer to our Refund & Return Policy.

Our standard return period for eligible items is 30 days from the date of delivery.

For return assistance, please contact:

sales@itsmychristmas.com

13. Contact Information

If you have any questions about shipping, order tracking, delivery issues, or an existing purchase, our customer support team is here to assist.

It's My Christmas

Website: https://itsmychristmas.com

Email: sales@itsmychristmas.com

Mailing Address:
402 Sandidge Way
Albany, NY 12203
United States

Thank you for choosing It's My Christmas. We appreciate your support and look forward to helping you celebrate the holiday season.