Last updated: October 10, 2026

At It's My Christmas, your satisfaction matters to us. We want you to shop with confidence and enjoy every purchase.

If you're not completely satisfied with your order, we're here to help. Please review our refund and return policy below.

1. 30-Day Return Policy

We offer a 30-day return period from the date your order is delivered.

To be eligible for a return, your item must meet the following conditions:

• Be unused, unworn, unwashed, and in its original condition.

• Be returned in its original packaging, including any accessories or components.

• Include proof of purchase, such as your order number or receipt.

• Be eligible for return under the exclusions outlined below.

We reserve the right to decline returns that do not meet these conditions, subject to applicable consumer protection laws.

2. How to Request a Return

To initiate a return, please contact our customer support team at:

Email: sales@itsmychristmas.com

Please include the following details:

• Your full name

• Your order number

• The item you wish to return

• The reason for your return

• Photographs, if the item is damaged or defective

Once your request has been reviewed and approved, we will provide further return instructions.

Please do not send items back without contacting us first. Unauthorized returns may not be accepted.

Return Address

It's My Christmas
402 Sandidge Way
Albany, NY 12203
United States

Please contact us before shipping your return to confirm the appropriate return instructions.

3. Return Shipping Costs

For returns due to a change of mind, an unwanted item, or an incorrect purchase:

• Customers are responsible for return shipping costs.

• Original shipping charges are non-refundable.

• We recommend using a tracked shipping service to ensure safe delivery.

If you receive a damaged, defective, or incorrect product due to an error on our part, we will review the issue and cover reasonable return shipping expenses when a return is necessary and approved.

We are not responsible for return shipments lost in transit before reaching our designated return location.

4. Damaged, Defective, or Incorrect Items

We carefully prepare orders to ensure products arrive in excellent condition.

If your order arrives damaged, defective, or incorrect, please contact us promptly at sales@itsmychristmas.com.

Include your order number and clear photographs showing the issue.

Our customer support team will review your request and determine an appropriate resolution, which may include:

• A replacement product

• A full or partial refund, where appropriate

• Another suitable resolution agreed upon with you

We aim to resolve these concerns as quickly and fairly as possible.

5. Non-Returnable Items

For hygiene, safety, customization, and product-condition reasons, certain items are not eligible for standard change-of-mind returns.

These include:

• Personalized or custom-made products

• Gift cards

• Products clearly marked as final sale at the time of purchase

• Products that have been used, washed, worn, altered, or damaged after delivery

• Products missing their original packaging or essential components

• Hygiene-sensitive products that have been opened and cannot be safely resold

Discounted or promotional items are eligible for return unless clearly identified as final sale or otherwise excluded under this policy.

These exclusions do not limit any rights or remedies available under applicable law for defective, damaged, misrepresented, or incorrectly supplied goods.

If you are unsure whether a particular product qualifies for a return, please contact us before purchasing.

6. Exchanges

If you would like a different product, size, design, or variation, please contact us at sales@itsmychristmas.com.

Exchanges are subject to product availability and return eligibility.

In most cases, the fastest way to receive a different item is to return your original eligible purchase and place a new order.

If the exchange is needed because of an incorrect or defective product, we will review the circumstances and assist with an appropriate resolution.

7. Refund Processing

Once we receive and inspect your returned item, we will notify you by email regarding the approval or rejection of your refund.

If approved:

• Your refund will be issued to your original payment method.

• Refund processing may take up to 10 business days after approval.

• Your bank or payment provider may require additional time for the funds to appear in your account.

Original shipping charges are generally non-refundable for change-of-mind returns.

If more than 15 business days have passed since your refund was approved and you have not received your funds, please contact us at sales@itsmychristmas.com.

8. Order Cancellations

We understand that plans can change.

If you need to cancel your order, please contact us as soon as possible at sales@itsmychristmas.com.

We will make reasonable efforts to accommodate cancellation requests before the order is processed or dispatched.

However:

• Cancellation cannot be guaranteed once an order has entered processing.

• Orders that have already shipped generally cannot be cancelled.

• Once delivered, eligible items may be returned under our 30-day return policy.

If an order is successfully cancelled before shipment, any payment collected for the cancelled order will be refunded to the original payment method.

9. Customer Rights

This policy does not exclude or restrict any rights customers may have under applicable federal, state, or local consumer protection laws.

Where mandatory legal requirements conflict with this policy, applicable law will take precedence.

10. Contact Information

If you have questions about returns, refunds, exchanges, or order cancellations, our customer support team is happy to assist.

It's My Christmas

Email: sales@itsmychristmas.com

Address:
402 Sandidge Way
Albany, NY 12203
United States

Website: https://itsmychristmas.com

You may request a written copy of this refund policy by contacting our customer support team.

Thank you for shopping with It's My Christmas. We appreciate your trust and look forward to being part of your holiday celebrations.